Straight answers, before you call.

Complete Managed IT Care covers unlimited remote and on-site support for your covered users and devices, 24/7 monitoring, patching, managed endpoint protection, vendor coordination, and quarterly reviews with your account manager. Projects — like an office move or a server replacement — are quoted separately so nobody is guessing.

A live technician answers the service desk during business hours and begins working the issue on the call. Critical issues are escalated immediately; standard tickets are typically picked up in under fifteen minutes.

Both. Most issues are resolved remotely because it is faster, but we dispatch engineers across Southeast Michigan — Brighton, Ann Arbor, Clinton Township, Wixom, Livonia, Troy, and Southfield — whenever hands on hardware are required.

With a gap assessment. We measure your environment against the control set, score it, and give you a prioritized roadmap with costs and dates. Most manufacturers are surprised by how much of the work is documentation rather than tooling.

Frequently. Co-managed arrangements are common: your internal staff keep the relationships and day-to-day requests, and we bring the after-hours coverage, security tooling, and specialist skills behind them.

You get it. Documentation, credentials, and configuration are yours throughout the relationship, and we hand over cleanly. We do not hold environments hostage.

Yes. macOS, iOS, and Android endpoints are supported and can be enrolled in the same management and security tooling as your Windows fleet.

Managed services are billed per user or per device, monthly, with the scope written down. Projects are fixed-fee against a written scope. Hourly work is available for one-off requests outside an agreement.